FAQ

HOW DO I EDIT OR CANCEL MY ORDER? To edit or cancel your order, please contact us immediately after placing it. Unfortunately, we cannot make any changes or cancellations once your order has been processed or shipped.

DO YOU OFFER INTERNATIONAL SHIPPING? Yes, we offer worldwide shipping.

WHAT ARE YOUR SHIPPING COSTS? Standard shipping is free on orders of $99 or more. For orders under $99, flat rates apply: US & Canada $15 standard / $30 express; Europe $18 standard / $25 express; rest of world $35 standard.

MY ORDER IS STILL "IN PROCESS." WHEN WILL IT SHIP? Please allow 1-3 business days for your order to be processed and dispatched from our facility.

HOW DO I START A RETURN? Email us at support@aroserising.com with your order number. We reply within 1–2 business days. Requests are only accepted by email.

WHAT IS YOUR FIRST RETURN POLICY? For your first return, you don't need to send anything back. Email us your order number, a photo, and what didn't work. Once our team reviews your request, we'll add 110% of the item value as store credit to your AROSRIS account. Up to 3 items, with a total value of up to $400, in your first return request. Request within 14 days of delivery. Each request is reviewed by our team, usually within 2 business days. Store credit never expires and can be applied at checkout when you're signed in to your account. Store credit is non-transferable, cannot be exchanged for cash, and does not expire. One first-time returnless return per customer. This applies across accounts, email addresses, shipping addresses and payment methods. Returnless returns are subject to review. If a request doesn't qualify, we'll offer an exchange or a standard return instead.

DO YOU PAY FOR RETURN SHIPPING COSTS? For your first return, you don't need to send anything back, so there is no return shipping. For a return for a refund, returns are shipped to our warehouse in Haining, Zhejiang, China; we'll send you the full return address once your request is approved. Return shipping is paid by the customer, and international postage can be significant, so please check the cost before you ship.

WHEN WILL I GET MY REFUND? For your first return, once our team reviews your request, we'll add 110% of the item value as store credit to your AROSRIS account. Each request is reviewed by our team, usually within 2 business days. Store credit never expires. For a regular return, once the item arrives and is inspected, choose a refund to your original payment method or 100% store credit. Refunds are processed within 5–7 business days after inspection. Items purchased with store credit can be refunded only as store credit. There is no restocking fee.

WHAT IF I RECEIVED A DAMAGED, FAULTY OR WRONG ITEM? That one's on us. You won't need to return it, and it won't count as your first return. Choose either a refund to your original payment method or 110% store credit. Please contact us within 14 days of delivery with photos of the issue.

CAN I EXCHANGE FOR ANOTHER SIZE OR STYLE? For eligible customers, we'll ship your replacement first, so you don't have to wait. Please send the original item back within 14 days of receiving your replacement and share the tracking number with us. Exchanges are for items of the same or lower price. Request within 14 days of delivery by emailing support@aroserising.com with your order number.

IS THERE A MEMBERS' PERK FOR RETURNS? Once your total spend with us reaches $500, you unlock another returnless return, and one more for every additional $500.

WHAT CONDITION DO ITEMS NEED TO BE IN? Items must be unworn, unwashed and with original tags (not required for damaged, faulty or wrong items).

DO EU AND UK CUSTOMERS HAVE A STATUTORY RIGHT OF WITHDRAWAL? EU/UK customers may also exercise their statutory 14-day right of withdrawal for a refund to the original payment method.

WILL I HAVE TO PAY CUSTOMS OR DUTIES? Standard & free shipping (US): sent via our air-freight partner with import duties handled in transit, so in most cases there is nothing to pay on delivery. If customs charges are ever collected on delivery, they are the customer's responsibility. Express shipping: duties and taxes included for all destinations, with no extra charges on delivery. Outside the US, any import duties or taxes charged by local customs on standard shipments are the customer's responsibility.

SECURITY & PRIVACY We process all card payments through a secure third-party payment system. We do not see or store any of your payment information. The only details we receive are your name, delivery address, and email.