Shipping policy

Shipping Policy

We are pleased to offer worldwide shipping to our clients. Below are the details regarding our shipping process and options.

1. Processing & Shipping Time

  • Order Processing: Please allow 1-3 business days for your order to be processed and dispatched.

  • Tracking: Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number. If you do not receive tracking information within 3 business days, please contact our client services at support@aroserising.com.

  • Pre-order Items: Please refer to the specific product page for delivery estimates, as production timelines for pre-order items differ from our standard collections.

2. Shipping Methods & Delivery We offer two primary shipping methods for your convenience:

  • Standard Shipping: Estimated delivery within 7-13 business days.

  • Express Shipping: Estimated delivery within 3-5 business days.

3. Shipping Costs

  • Complimentary Shipping: We offer complimentary standard shipping on all orders over $300.

  • For orders under $300, shipping rates will be calculated at checkout based on your selected delivery method and destination.

4. Address Accuracy & Modifications

  • Client Responsibility: Arosris is not liable for failed deliveries resulting from incorrect or incomplete addresses provided at checkout.

  • Immediate Corrections: Should you notice an error in your shipping details, please contact us within 24 hours of placing your order to request an adjustment.

  • In-Transit Changes: Rerouting a package that is already in transit will incur a minimum fee of $15 (the final cost is subject to package weight).

  • Our Guarantee: If an error in shipping information occurs on our end, we will take full responsibility and correct your order at no additional charge.

5. Order Confirmation Upon successful submission of your order, you will receive an automated confirmation email. Please retain this email for your records.